Customer complaint record
Keep the reported problem, promised follow-up and recorded response in one place.
Use it to document a complaint handled through your business’s own process.
Edit the fields and wording, then type your answers or print.
Download PDFPrint and fill in by hand.
Free to use and adapt · 1 page · A4 · No signup
What’s in the form?
- Case reference, received date, customer contact and case owner
- Reported issue and outcome requested by the customer
- Three contacts or actions with references and next steps
- Findings, final response and closure or escalation details
Make it your own
Add your complaint reference and response labels in Word. Keep the customer’s report distinct from your team’s findings, agree the next update date, and record any final response through your organisation’s own complaints process.
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