Frequently asked questions
Which files can I upload or email?
Send one Word document (.docx) or PDF (.pdf), up to 10 MB. You can also fill in a web form when the receiving organisation offers one. Images, older .doc files and files renamed to look like a DOCX or PDF are not supported.
How many pages can a PDF have?
PDFs of up to 10 pages can be checked automatically. A longer PDF submission is saved for the receiving team to review. If you are setting up a document template or example, use a PDF of 10 pages or fewer. Files over 10 MB cannot be uploaded.
Can you read a scanned or password-protected PDF?
A clear scanned PDF may be readable. If an answer is unclear, the receiving team will review the original. Remove a PDF password before sending it; a protected PDF cannot be checked automatically.
What does accepted mean?
Your submission passed the configured document checks. The receiving organisation may still need to process it or make a separate decision.
What should I do if a document is returned?
Read each correction, update the original document and follow the receiving organisation’s instructions for submitting it again. Contact that organisation if you think a requirement has been applied incorrectly.
Why does my document need human judgment?
An answer may be uncertain or unreadable, a PDF may be over the automatic page limit, or a check may require a person. It does not mean your request has been accepted or refused. The receiving organisation needs to review it.
How do I sign in?
Sign in with your email and password. If you are new, create an account and verify your email before signing in. The verification link works once and expires after 30 minutes.
I was invited but do not have a password. What should I do?
Open your organisation’s invitation link to join; it works once and expires after seven days. An older account without a password can use the email sign-in link on the sign-in page. That link works once and expires after 15 minutes. After signing in, use Reset password to set one.
What if I forgot my password?
Request a reset link using your account email. It works once and expires after 30 minutes. If an invitation has expired, ask your organisation’s manager to resend it.
Who can answer a privacy question?
For a submitted document, start with the organisation that requested it. For the screenmyform.com website or account, see privacy information and contact details.